{% extends "base.html" %}

{% load i18n %}
{% load crispy_forms_tags %}

{% block title %}
  {% trans "Support request" %}
{% endblock title %}

{% block content %}
  <h1 class="ui large heading">{% trans "Support request" %}</h1>

  {% block support_form %}
    {# TODO this is a check for our commercial hosting, we should do something different here #}
    {% if USE_ORGANIZATIONS %}
      <p>
        We're here to help make sure you get the most out of Read the Docs.
        Feel free to ask us any questions you have about getting set up,
        or let us know if there is an issue with the service.
      </p>
      <p>
        You can always check out <a href="https://docs.readthedocs.org/en/latest/business/index.html"
    target="_blank">our documentation</a> as well.
        It contains a number of answers to common questions and helps you understand the features on our site a bit more.
      </p>
    {% else %}
      <h2 id="usage-questions">Usage questions</h2>

      <p>
        If you have questions about how to use Read the Docs, or have an issue that isn't related to a bug, <a href="https://stackoverflow.com/questions/tagged/read-the-docs"
    target="_blank">Stack Overflow</a> is the best place to ask. Tag questions with <span class="pre">read-the-docs</span> so other folks can find them easily.
      </p>

      <p>
        You might also find the answers you are looking for in our <a href="https://docs.readthedocs.io/page/guides/" target="_blank">documentation guides</a>.
        These provide step-by-step solutions to common user requirements.
      </p>

      <h2 id="bug-reports">Bug reports</h2>

      <p>
        If you have an issue with the actual functioning of the site,
        you can file bug reports on our <a href="https://github.com/readthedocs/readthedocs.org/issues">GitHub issue tracker</a>.
        You can also <a href="https://docs.readthedocs.io/page/contribute.html"
    target="_blank">contribute</a> to Read the Docs,
        as the code is open source.
      </p>

      <h2 id="commercial-support">Commercial support</h2>

      <p>
        We offer commercial support for Read the Docs
        and commercial hosting with <a href="https://readthedocs.com">Read the Docs for Business</a>.
        We have a dedicated team that responds to support requests during business hours.
      </p>

      <h2 id="user-support">User support</h2>

      <p>
        If you need a specific request for your project or account,
        like more resources, change of the project's slug or username.
      </p>
    {% endif %}

    {% if not SUPPORT_FORM_ENDPOINT %}
      <p>
        Please send an email to <a href="mailto:{{ SUPPORT_EMAIL }}">{{ SUPPORT_EMAIL }}</a>
        and we will get back to you as soon as possible.
      </p>
    {% else %}
      <p>
        Fill out the form below,
        and we will get back to you as soon as possible.
      </p>

      <form class="ui form"
            method="post"
            name="support-request"
            action="{{ SUPPORT_FORM_ENDPOINT }}"
            enctype="multipart/form-data"
            accept-charset="utf-8">

        {{ form|crispy }}

        <input class="ui primary button"
               type="submit"
               value="Submit support request" />
      </form>
    {% endif %}
  {% endblock support_form %}
{% endblock content %}